The Challenge CHC was provided a quote for a new network for $600,000 in hardware, but Touchstone Security reviewed the proposal and redesigned the solution to be far more cost-effective without compromising on redundancy and performance, saving the CHC $435,000. Many problems existed with CHC’s IT technology in use at the time Touchstone Security began its engagement. Some of their existing legacy systems, including Medical Master (based on DOS), were about to come off support permanently. Most systems did not integrate well, if at all, with each other, such as the application for instant messaging. Other issues compounded support problems, including older Windows 9x machines on non-standard hardware platforms, non-standard desktop configurations, and lack of control over desktops, making support of the environment a challenge. These problems became apparent over time as systems were put together piecemeal, as needed, utilizing various system types, network hubs, lower-end firewalls, and basically any applications that the business units thought were appropriate. A single over-burdened server was being used for all services. Users were sharing files from their desktops, which prevented proper back up by the central system. The connection to the Internet was protected by a low-end, unmanaged, commodity firewall. These are just a few examples of the issues requiring corrective action.