TouchstoneCare™ Managed IT | New Jersey | New York | U.S.

TouchstoneCare™ is a world-class, 24/7/365, cost-effective IT Support Services solution. Touchstone employs specialized, industry-leading software tools. We help our clients to improve uptime, increase efficiency, and keep IT systems secure. Our IT professionals have created, maintained, and secured IT environments for clients including the U.S. Army and Goldman Sachs. We provide IT services for companies of all sizes.

Our responsive team delivers stable, secure IT services that allow you to focus on what matters most – running your business. We provide world-class IT support for every customer. Creating a reliable and effective IT infrastructure environment has never been more important than in 2020. Our New Jersey based team works to help client’s located in New Jersey, New York and across the U.S.

Staffed with IT Professionals

A dedicated Network Operations Center (NOC) Manager ensures both proactive and reactive IT services are being provided and allows us to address and resolve issues quickly. Clients interact with the TouchstoneCare™ team via a customized ticketing system where issues are tracked and addressed.

When an incident is detected, either by the client or by TouchstoneCare™ systems, a support ticket is generated. Notifications are then sent to client personnel, and a Touchstone engineer is assigned to investigate the issue. The engineer will take remediation actions to address the situation including removing malware if necessary. Our team takes care of issues before they escalate. We are here to help you with all of your information technology business needs.

24/7 IT Monitoring

Our Managed Services offer real-time monitoring and alerting systems to ensure that performance, security, and availability issues are identified in a proactive fashion. Our Remote Monitoring and Management (RMM) system is used to proactively manage the IT and cloud environment so major issues are circumvented before they cause problems.

Monitoring

Up/ Down and Performance/ Health monitoring including historical data retention, device log reviews and analysis, basic reporting, and monitor base-lining

Alerts/ Event Notifications

Events and system issues create alerts and either remotely resolved or an engineer will be dispatched according to SLAs

Software Patching

Periodic scheduled device software updates, fixes, firmware updates, security patches (excludes major OS version upgrades and major application version upgrades)

Configuration Management

Adds, moves, and changes including configuration backups, device administration, user account administration

Asset Management

Central database of complete information on hardware, software, licenses, and support contracts

End-to-End Network Troubleshooting Support

Eliminates vendor finger pointing

Internet Link

Monitoring and troubleshooting including with ISP, latency, and performance

Logs

Comprehensive system log analysis reviews (e.g. system and application error logs)

Performance

Comprehensive performance trend metrics analysis

Remote and On-Site Response

Resolution of issues including onsite priority one issues

Monthly Status Call

Call to discuss events of past month, review current projects, discuss new technologies implemented, and the overall state of the environment

Small Business and Enterprise IT Solutions

Cloud Solutions: We offer fully managed cloud computing solutions including cloud migrations. A fully managed cloud migration can result in substantial cost savings. Find out more on our Cloud Migration Services page.

Business Continuity Planning: Business continuity planning is critical in today’s environment. We will work with your IT staff to draw up plans that create value for your business.

Help Desk Support: We provide our clients with world class tech support that covers all of their IT needs. We pride ourselves in being extremely responsive to all customer requests and strive to make sure that every client feels like part of the Touchstone family.

Data Backup and Disaster Recovery: Data backup and disaster recovery are critical for all businesses. Without routinely backing up your data, you leave yourself at risk of a devastating cyberattack.

Network Security: Touchstone Security™ is not your ordinary MSP. We pride ourselves in taking a security first approach to all of our clients’ needs. Our team consists of trained cybersecurity professionals with experience working for some of the world’s biggest organizations.

Microsoft Office 365 Protection: Microsoft Office is one of the main vectors of attack for malicious actors. We offer Office 365 Protection solutions that help keep your organization safe from outside threats.

IT Reporting

TouchstoneCare™ utilizes multiple, industry-leading software tools to manage your environment. These tools provide robust reporting capabilities for the customer to understand their network.

Executive Summary Report

We provide regular reports on key-metrics of IT system performance and monitoring. Never find yourself in the dark.

Additional Reports

We offer a wide variety of additional reports on-demand to ensure that you are getting the most out of your IT support services.

Monthly Business Reviews

We offer monthly business reviews to help make sure that your IT systems are functioning as you need them to.

New Jersey Based Managed IT Services

Touchstone Security is a world-class, New Jersey based Managed Service Provider that delivers scalable, reliable, and cost-effective systems to our customers. We provide fully managed it services, cloud services, and a wide array of technology solutions to our clients. Our IT support and help desk services will help you quickly resolve IT issues. Peace of mind is critical for small business owners. Touchstone Security can help you manage critical IT assets easily. Contact us today for a free quote.

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